Frequently Asked Questions

Browse or search for a product, choose the quantity, and click Add to Cart or Buy Now. Go to checkout, enter your name, mobile number and delivery address, and confirm. You'll get an order number instantly — no account required.

No. You can check out as a guest. Creating a free account simply lets you track all your orders in one place, save your address for faster checkout, and keep a wishlist.

Yes. After you place an order, our team calls the mobile number you provided to confirm the details before we dispatch it.

We deliver cash on delivery across Bangladesh with a 10% advance. You send 10% of the order total by bKash or Nagad when you place the order, and pay the remaining 90% to the delivery agent at your door.

A 10% advance confirms that an order is real. Every fake order sends a courier on a wasted round trip, and those costs end up in everyone's prices — the advance keeps ours honest. It is not an extra charge: it is part of your order total, deducted from what you pay on delivery. On a ৳11,500 order you send ৳1,150 now and ৳10,350 at the door.

At checkout, Send Money to the bKash or Nagad number shown, then enter the TrxID from your confirmation SMS. We check it against our wallet before dispatch, so keep the SMS until your order arrives.

Yes. If you cancel before dispatch, or if we cannot fulfil the order, the advance is refunded in full to your bKash/Nagad number, normally within 3–7 working days.

No. The product price is shown clearly and the delivery charge is added at checkout based on your area. The total you confirm is exactly what you pay.

Orders are usually handed to the courier within 72 hours of confirmation. Delivery is about 1–2 days inside Dhaka and 2–4 days outside Dhaka. Remote areas may take a little longer.

It depends on your district and is shown at checkout before you confirm, so you always see the exact total before you order. Delivery is charged on every order — we keep product prices low instead of building the courier cost into them.

Yes — we deliver to all 64 districts of Bangladesh through trusted courier partners.

Parcels are closed-box, pay-first delivery — you can check the outer condition, but the courier can't offer an on-the-spot trial or open-box return. Please record a full unboxing video when you open it at home; if anything is missing or wrong, that video is your proof and we'll fix it fast.

Go to Track Order and enter the mobile number you used at checkout. Registered customers can also see everything under My Orders.

Report it within 7 days of the invoice date via Contact or WhatsApp, with your order number and your unboxing video/photo. If it's our error we replace it at our cost. See the full Delivery & Return Policy.

Physical/burn damage, a removed seal (for change-of-mind returns), scratches or non-resellable condition, accessories/chargers, free gift items, third-party compatibility issues, and items returned without their original box. Full list on the Return Policy page.

Many do — from 7 days up to 3 years depending on the item, shown in each product's description and effective from the invoice date. For minor issues (setup/config) we usually help over the phone.

If the return is due to our error (wrong/damaged/defective), we cover it. For a change of mind or a refused-but-correct delivery, the return courier charge is paid by the customer.

Once an approved return is received and inspected, you can choose a replacement or a refund. Refunds go via bKash/Nagad or bank transfer, typically within 3–7 working days.

Yes — any time before it's dispatched. Call or WhatsApp us with your order number as soon as possible.

Yes — we sell only genuine, quality-checked products. If anything differs from the description, contact us and we'll resolve it.

Yes. We store your data securely, never sell it, and share delivery details only with our courier partners to deliver your order. See our Privacy Policy.